Last updated: September 16, 2026 · Version 1.5
Closer AI ("we," "us," or "our") operates the Closer AI mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our App. We are committed to protecting your privacy and handling your data with transparency. By using the App, you consent to the practices described in this Privacy Policy.
We collect the following categories of information to provide and improve our service:
When you create an account, we collect your name, email address, your partner's name, your partner's email address, relationship type and duration, and relationship goals you select during onboarding.
When you use the recording feature, the App captures audio recordings of your conversations. Recordings are uploaded to our secure cloud storage for processing.
We generate and store transcripts of your recorded conversations, AI-generated conversation summaries, relationship insights and coaching suggestions, and conversation analysis data.
We may automatically collect device type and operating system, app version, usage patterns (e.g., feature usage frequency, session duration), and crash reports and performance data.
For accounts created on or after the effective date of this version of this policy, we record replays of your App sessions: the screens you visit, the taps and gestures you make, and the content displayed on those screens. Because the App's purpose is to show you your own conversation material, these replays can include transcripts, summaries, insights, coaching suggestions, personal observations, and AI chat messages. Consent PIN entry and images are masked and are never recorded. We also record replays of visits to our public website, where the early-access email field is masked. See section 5.6 for how this data is handled.
We use the information we collect to: provide, maintain, and improve the App's functionality; generate transcripts from your audio recordings; produce AI-generated summaries, insights, and coaching suggestions; facilitate partner account linking and data sharing; send transactional emails (e.g., partner invitations, account notifications); ensure the security and integrity of the App; communicate with you about the service; and improve and develop new features. Product improvement uses aggregated, anonymized usage data together with session replays as described in sections 2.5 and 5.6; session replays are reviewed by our team and are not anonymized.
For users in the European Economic Area (EEA), we process your personal data on the following legal bases:
You provide explicit consent during onboarding for recording, transcription, and AI analysis of your conversations.
Processing is necessary to provide the service you have requested, including account management, transcription, and AI analysis.
We have legitimate interests in improving our service, ensuring security, and preventing fraud, provided these interests are not overridden by your rights.
We may process your data when required to comply with applicable laws, regulations, or legal proceedings.
We use the following third-party services to operate the App. Each provider only receives the minimum data necessary to perform its function:
Purpose: Cloud infrastructure, database hosting, file storage, and authentication. Data shared: Account information, encrypted audio recordings, transcripts, and AI-generated content.
Purpose: Speech-to-text transcription. Data shared: Audio recordings are sent for transcription processing. Deepgram processes the audio and returns the transcript text.
Purpose: Conversation analysis, summary generation, and coaching insights. Data shared: Conversation transcripts, your name and partner's name, relationship goals, and aggregated communication patterns are sent for AI analysis and coaching. The original audio recording is NOT sent. Anthropic (Claude AI) retains API inputs and outputs for up to 30 days solely for safety and security purposes, after which they are deleted, and does not use this data to train its models.
Purpose: Transactional email delivery (partner invitations, account notifications). Data shared: Email addresses and names necessary for email delivery.
Purpose: Crash reporting, error monitoring, and performance tracking. Data shared: Anonymized error reports including app version, device OS, stack traces, and performance traces. Events are scrubbed before they are sent and console breadcrumbs are dropped — no conversation content, transcripts, or chat messages are captured. Sentry does not receive your audio recordings, transcripts, or AI-generated content.
Purpose: Product analytics and session replay for both our public website and the App, used to understand how people navigate, which features they use, and where they run into difficulty.
Data shared — website: pages viewed, referring source, clicks and form interactions, approximate region derived from your IP address, and session replay recordings of your visit. The early-access email field is masked and never appears in a recording. The website uses cookies and browser storage so that a single visit stays connected across pages; it does not track you across other websites. If you enable "Do Not Track" in your browser, no website analytics or recordings are collected.
Data shared — App: screen views, feature-usage events, and session replay recordings of the App's screens. These recordings capture what is displayed on screen, which can include conversation transcripts, AI-generated summaries, relationship insights, coaching suggestions, personal observations, and AI chat messages. Consent PIN entry is masked and is never recorded. Images are masked. Your audio recordings are never sent to PostHog, and PostHog does not use your data to train any model.
App session replay applies only to accounts created on or after the effective date of this version of this policy. If your account was created before that date, the App does not record your screens.
We do NOT sell your personal information. We do not share your data with third parties for their marketing purposes. We only share your data with the service providers described above, as necessary to provide the App's functionality, and when disclosure is required by valid legal process applicable to Closer AI. We review legal requests and limit any response to data we are legally required to provide.
Raw audio is scheduled for deletion 90 days after each recording is created. Existing recordings already assigned a 7-day or 30-day deadline keep that shorter date. Before the deadline, both original participants may approve additional time for that recording — 30, 60, 90, or 180 days, chosen by whoever requests it. A later agreement replaces the previous one rather than adding to it, and the deadline never moves more than 180 days past the original. Either participant may end it, restoring the original date, and a pending request does not pause deletion. Full transcripts are scheduled for deletion 12 months after recording. Transcript deletion also removes transcript-derived speaker samples and source-heavy intermediate analysis. A minimized history containing summaries, communication patterns, and no more than ten short transcript excerpts may remain while the relationship history is active. Either participant may delete sooner. Full conversation deletion, unlinking, or account deletion removes the associated summaries, insights, excerpts, audio, transcript, and consent evidence. If both participants are inactive for 24 months, the conversation and its retained history are automatically deleted. Advance notices may identify a recording only by its calendar date and deletion date; they never include a time, title, participant, topic, quote, transcript, or analysis. A narrow, matter-specific legal hold may temporarily delay automatic deletion when required by law or valid legal process; every hold has an expiration date and is reviewed before renewal.
Right of access: request a copy of your personal data. Right to rectification: request correction of inaccurate data. Right to erasure: request deletion of your personal data. Right to data portability: receive your data in a structured, machine-readable format. Right to restrict processing: request limitation of how we process your data. Right to object: object to processing based on legitimate interests. Right to withdraw consent: withdraw your consent at any time without affecting the lawfulness of prior processing.
Right to know: request information about the categories and specific pieces of personal information we collect, use, and disclose. Right to delete: request deletion of your personal information. Right to opt-out of sale: we do NOT sell your personal information, so this right is already honored. Right to non-discrimination: we will not discriminate against you for exercising your privacy rights.
Right of access: request access to your personal information held by us. Right to correction: request correction of inaccurate or incomplete personal information. Right to withdrawal of consent: withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
You may exercise your privacy rights by emailing us at privacy@getcloserai.com or by using the account management features within the App (e.g., deleting recordings, deleting your account). We will respond to verified requests within the timeframes required by applicable law.
We implement industry-standard security measures to protect your data, including: TLS encryption for all data in transit between your device and our servers; encryption at rest for stored data, including audio recordings and transcripts; Supabase Row Level Security (RLS) policies ensuring users can only access their own data; access controls and authentication for all data operations; and regular security reviews and monitoring. While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
Your data may be transferred to and processed in countries other than your country of residence, including the United States, where our service providers operate. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses or rely on adequacy decisions to ensure your data receives an adequate level of protection.
The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly. If you believe a child under 18 has provided us with personal information, please contact us at privacy@getcloserai.com.
When you use the App with a partner, both partners' data is collected and processed. Both partners must consent before each recording. When accounts are linked, AI-generated summaries are automatically shared. Full transcript viewing and audio playback require mutual approval. The audio retention extension also requires both participants' approval of the same length, and either participant may later end it. Either partner may delete a transcript, unilaterally schedule deletion of a shared conversation, or unlink. Unlinking permanently deletes conversations attributed to that relationship and revokes ongoing access.
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via email. The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically. Continued use of the App after changes are posted constitutes acceptance of the updated policy.
For questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@getcloserai.com.